What your medical secretary does
The whole private-practice desk — correspondence, billing, live scribing, the front desk, patient and clinic co-ordination and results management — run by one named, healthcare-trained medical secretary, with a team behind them for cover. You don’t hire, onboard or manage anyone.
In addition your PA will be able to manage your personal diary, book flights, restaurants, children’s holiday camps or many of the other tasks on your to-do list.
The work your desk handles
Everything an in-house secretary would do, held to the same standard and turned around on the day — not when the list finally clears.
Correspondence
Clinic letters and medical typing, turned around the same day.
- Clinic letters, referrals and discharge summaries
- Medical typing from your dictation
- Sent to GPs and patients, filed as they go
Billing
Invoicing and credit control through Healthcode, so nothing slips.
- Invoicing to insurers and self-pay patients
- Statements, remittances and shortfall chasing
- Healthcode / private-practice billing workflows
Front desk
The phone, the diary and the inbox, looked after and nurtured.
- New-patient enquiries answered promptly
- Diary managed and kept full
- The practice inbox monitored and actioned
- Phone lines answered, not left to voicemail
Results & reports
Chased, filed and actioned before they become a backlog.
- Results and reports chased and filed
- Actions flagged to you, nothing left waiting
- Investigations tracked to conclusion
Live scribing
Your PA joins you in clinic or theatre — the notes done before you look at your screen to check.
- Notes written ‘live’ in clinic or theatre
- Booking forms filled in as you go
- Tests ordered and arranged automatically
Patient & clinic co-ordination
The moving parts between appointments, tests and clinics, kept in order.
- Appointments and lists co-ordinated
- Investigations tracked between visits
- Clinic logistics handled
You deal with one named medical secretary, with a healthcare-trained team behind them. Live clinical scribing is available too, where it helps your practice.
The work doesn’t wait for someone to be free
- A new-patient call comes in mid-clinic and goes to voicemail.
- A discharge summary waits until the afternoon list clears.
- Results come back, and sit until someone can chase them.
What a covered desk gives back
Not a longer list to manage — a shorter one. The work still happens; it just stops being yours to chase.
Your evenings
Clinic letters go out the same day, not after supper — and the laptop stays shut.
Your headspace
One medical secretary holds the desk, with a healthcare-trained team behind them. Nothing waits to be chased.
Your diary
New-patient calls answered while you’re in clinic, and the diary kept full without you touching it.
How we choose the people who hold your desk
Your medical secretary is an extension and representation of your practice. Halo Desk was set up by a clinician frustrated at the poor quality of the service his patients received; our hiring policies and training programmes ensure your patients won’t have the same experience.
Every PA we place is fully vetted, experienced, and has passed our rigorous selection process before they’ve even been introduced to you.
We hire about 0.5% of the people who apply to us, so you can be assured you’re getting best-in-class service from day one.
- Healthcare-trained and experienced before they reach you
- Rigorous selection and vetting process
- GDPR compliant, every member of staff
The people behind your desk
The consultant who built Halo Desk, the named medical secretary who anchors the desk, and the wider team behind them.
Robbie Walker
Founder · Consultant ophthalmic surgeon
A practising consultant ophthalmic surgeon who built Halo Desk to run his own clinic, and still runs his list every week with the same desk behind him.
Johanna
Named medical secretary
A healthcare-trained medical secretary with a BSc in Medical Laboratory Science and an Ophthalmic Scribe Certification. Experienced across UK private practice — billing, correspondence and the ophthalmology pathway.
Chris
Executive Assistant
Executive assistant to Robbie and the point of contact for client and PA communications. Brings years of executive experience and a systems-minded approach to keeping the desk running smoothly.
Joshua Walker
Digital Marketing Specialist
Leads Halo Desk’s marketing, helping healthcare practices understand where secretarial support fits in their day-to-day. Combines creative and data-led work to make the offer clear.
Kingsley Hollis
Business Development Director
More than 30 years in private healthcare and practice-management technology, through senior roles at DGL Solutions, the Clanwilliam Group and Healthcode. Builds the partnerships behind the desk.
Tell us what your practice needs
One enquiry, one reply from a person. See the packages, or tell us how your practice runs and we’ll take it from there.