Your patients’ data is safe with us

Your data never leaves the UK. Every document, letter, appointment note and patient communication is stored and processed exclusively on UK servers. It cannot be accessed, downloaded or stored anywhere else — this is enforced by the technology itself, not just a policy we ask people to follow.

Your team’s work environment is locked down. Our PAs work inside a secure, fully controlled digital workspace. They can see and action your data, but they cannot copy it, download it, print it, or move it outside that environment. Every session carries a visible on-screen watermark identifying the user and time — so there is a clear, permanent record of who accessed what and when.

Access is strictly controlled. Every member of our team signs in with their own unique account, protected by multi-factor authentication. We use a system that continuously monitors sign-in behaviour and automatically blocks access if anything looks suspicious — an unusual location, an unfamiliar device, or a login pattern that doesn’t match normal activity. If something doesn’t look right, access is cut off before anyone gets in.

Someone is watching around the clock. A dedicated, specialist security team monitors our entire environment 24 hours a day, seven days a week. They’re not waiting for an alarm to go off — they’re actively hunting for unusual behaviour and can isolate a threat within minutes, any time of day or night.

If something ever goes wrong, we know immediately. Our systems generate a continuous audit trail of all activity. In the unlikely event of a security incident, we can identify exactly what happened, when, and take action — including notifying you promptly in line with our legal obligations.

Halo Desk has been awarded the NHS DSPT Standards Met accreditation (organisation code I6E5R) as evidence of its commitment to data security.